Terms of service

Shopping with Maesano

Maesano is operated by Caden Group LLC, a limited liability company formed in New Mexico, United States. Its registered company address is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Read more about Maesano. The authorised product return address is shown in our Refund Policy; contact us for return instructions before sending any parcel.

These terms explain the purchase conditions for Maesano online store. Read the product details and your selected options before placing an order. Our Shipping Policy, Refund Policy and Privacy Policy provide further information.

Maesano is managed from Germany. Customer orders may dispatch from the United States or overseas, depending on stock availability and the fulfilment arrangement for your order.

Products and selected options

The items included in a purchase are described on the product page and depend on the option you select. Where garments or accessories are sold separately, each selected option includes only the stated item. Check the size, colour, style and quantity in your basket before checkout. Colours can appear slightly different on different screens. For sizing or product questions, contact us before ordering.

Prices and payment

Store prices are displayed in the currency shown on the storefront and at checkout. Your checkout shows the price for your selected items, applicable discounts, shipping charges and any applicable taxes before payment. Available payment methods are displayed at checkout. Please provide accurate contact and delivery information so we can process your order.

Shipping and delivery

We currently deliver to the United States. Standard shipping is free on all orders, with no minimum order amount. Premium insured shipping is $5.87 USD. Estimated delivery is 5–10 business days from ordering, including processing. Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guaranteed arrival dates. See our Shipping Policy for details and contact us before ordering if you need an item by a particular date.

Returns, refunds and order problems

You may request a return within 30 days of delivery, subject to the conditions in our Refund Policy. That policy explains return eligibility, return shipping costs, damaged or incorrect items, and refund processing. Please contact us for return instructions before sending an item back. These terms do not limit statutory consumer rights that apply to your purchase.

Privacy and contact

Our Legal notice / Impressum provides our management address and authorised representative.

Our Privacy Policy explains how customer information is handled. For help with an order, product or policy, use our Contact page and include your order number if available.